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AutomationstarterHITL requiredupdated 2026-08-11
Email Draft & Route
Classify inbound email, route it to the right queue, and draft a reply for human approval. Never auto-send.
#email#classification#automation#human-in-the-loop
Tools in the pipeline
- llmclassifierIntent, priority, sentiment.
- queuerouterMap intent to a team queue.
- llmdrafterWrite a reply with one clear next step.
- humanreview-inboxApprove or edit before send.
Stack: LLM · email provider · ticketing
What it does
Reads an inbound email, assigns a category and priority, routes it to the owning team, and drafts a reply that lands in a review queue. A human approves or edits before anything sends.
Pipeline
- Classify — intent + priority + sentiment from subject and body.
- Route — map intent to a team/queue.
- Draft — generate a reply with the right tone and a single clear next step.
- Queue — write the draft to a review inbox with the classification attached.
- Approve — human sends or edits; capture edits as training signal.
Guardrails
Never auto-send. Anything touching billing, legal, or account changes is flagged for mandatory human review. Redact secrets and PII from logs. If classification confidence is low, route to a general triage queue rather than guessing.
Structural dry-run
No model call. Validates required fields only.Prefills the example payload for Billing question. Edit it, then run.